Professional Reputation Management Made Simple.

Reputation management involves monitoring, influencing, and improving how your business is perceived online. It’s crucial because a positive reputation builds trust with customers, influences buying decisions, and can significantly impact your business’s success. In the digital age, where information is readily accessible, a single negative review or comment can harm your brand’s image. Effective reputation management helps ensure that the positive aspects of your business are the first things potential customers see online. This process not only helps in attracting new customers but also in retaining existing ones by fostering trust and credibility. By actively managing your online reputation, you can protect and enhance your brand image, improve visibility in search engine results, and ultimately drive growth.

Our review generation automation streamlines the process of requesting reviews from customers through both SMS and email. Here’s how it works:

Integration with Your Customer Database: We integrate with your customer relationship management (CRM) system or database to identify customers who have recently interacted with your business.

Automated Requests: After a defined period following their purchase or service experience, an automated message is sent to these customers, either via SMS or email, politely asking for their feedback or review.

Gentle Reminders: If the initial message goes unopened, or if links within the message are not clicked within a certain timeframe, our system automatically sends a gentle reminder. This nudge is crafted to be courteous and non-intrusive, encouraging customers to share their experience without feeling pressured.

Customization Options: You have control over the timing, frequency, and messaging of these communications to ensure they reflect your brand’s voice and adhere to your customer service standards.

Analytics and Reporting: Our platform provides analytics on the performance of your review requests, including open rates, click-through rates, and the number of reviews generated. This data helps in refining your approach to maximize positive feedback.

This automation aims to increase the quantity and quality of customer reviews with minimal effort on your part, enhancing your business’s online reputation efficiently and effectively.

Absolutely, we can help your business garner more positive reviews. Our approach begins with initiating a database reactivation campaign, targeting your previous clients. This initial step is designed to engage those who’ve already experienced your service or product, encouraging them to share their positive feedback.

Following this, we implement our review generation automations. These are set up to ensure a steady and ongoing influx of reviews by automatically reaching out to recent customers via SMS and email. This method not only helps in capturing fresh feedback from new transactions but also maintains a consistent flow of current reviews.

By combining these strategies, we not only help boost your volume of positive reviews from a wider customer base but also ensure that your business’s online reputation continuously reflects the quality and reliability of your services or products.

Yes, of course. Our system allows you to customize and tailor exactly which customers receive review requests, giving you full control over the feedback process. This customization ensures that you can target satisfied customers more effectively or choose to reach out to specific segments of your customer base depending on your strategic needs.

Additionally, we employ a preliminary “feedback” step before directing customers to public review platforms. Here’s how it works:

1. Initial Feedback Request: Customers are first asked to provide feedback through a visually appealing graphic that prompts them to rate your service.

2. Threshold-Based Direction: If the rating falls below a certain threshold (for example, less than 4 stars), the customer is seamlessly redirected to an email form that goes directly to you. This allows you to address any concerns privately and possibly rectify the situation before it leads to a public review.

3. Positive Review Encouragement: If the rating is 4 stars or above, the customer is then directed to your Google profile (or another review platform of your choice) where a window to leave a public review automatically pops up. This makes it incredibly easy for satisfied customers to share their positive experiences, enhancing your online reputation.

This approach not only helps in filtering feedback but also encourages the generation of positive public reviews, ensuring that your business’s online image is reflective of the high-quality service you provide.

Yes, our service is designed to help you manage and mitigate the impact of negative reviews. While it’s true that authentic negative reviews cannot be removed unless they are fraudulent or violate platform guidelines, our strategy focuses on diluting their visibility with a surge of positive feedback.

Here’s how we can help:

1. Customized Review Requests: You can select which customers to reach out to for reviews. This customization allows you to target satisfied customers more likely to leave positive feedback.

2. Initial Feedback Mechanism: Before directing customers to public review platforms, we ask them for “feedback” via a graphical interface where they rate your service. If the rating is below a certain threshold (e.g., less than 4 stars), they are seamlessly redirected to an email form that goes directly to you. This step helps in addressing their concerns privately and prevents potential negative reviews.

3. Positive Review Promotion: If the feedback is 4 stars or above, customers are then directed to your Google profile, where a window to leave a review automatically appears, making it incredibly easy for them to post their positive experiences.

4. Increasing Positive Reviews: By implementing these automations and selectively reaching out to customers, we aim to significantly increase the volume of positive reviews. This influx of positive feedback can help to “bury” the negative reviews, reducing their impact and improving your overall rating.

Our approach not only helps in managing existing negative reviews but also proactively safeguards your online reputation by continuously generating positive feedback from your customers.

Reputation management services are $99/mo or are included in all of our monthly marketing.maintenance plans.

Our all-in-one chat feature is designed to centralize and simplify how you manage and respond to your reviews, making it accessible both through a desktop platform and a mobile app. This integration offers one of the significant advantages of our program: having all your review communication consolidated in one place, regardless of your location, whether you’re at the office or on the go.

Here’s how it works:

1. Unified Dashboard: Once you log into our platform, you’re greeted with a dashboard that aggregates all reviews from various platforms like Google, Facebook, and others you’re connected to. This means you can see everything in one snapshot, without the need to log into multiple accounts or websites.

2. Direct Response Capability: From this dashboard, you can directly respond to each review. Whether it’s a thank-you message for a positive review or addressing concerns raised in a negative one, you can do it all from one interface.

3. Real-Time Notifications: Our system sends you real-time notifications whenever a new review is posted, ensuring you’re always informed and can respond promptly.

4. Mobile Accessibility: With our mobile app, you can manage your reviews on the go, providing the flexibility to respond and engage with your customers anytime, anywhere. This is especially beneficial for business owners and managers who are frequently out of the office but want to maintain a hands-on approach to their online reputation.

This all-in-one chat feature ensures that managing your online reviews is streamlined and efficient, keeping all your communications organized and accessible with just a few clicks.